Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the standard delivery time for orders?
We aim to process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for next-day delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unused items in their original packaging. Simply use our online portal to generate a return label and drop it off at your nearest collection point.
Are your running shoes and apparel authentic?
Yes, Start Fitness is an authorized retailer for all brands we carry, including Adidas, Nike, ASICS, and Brooks. All products are 100% genuine and sourced directly from the manufacturers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna for eligible orders.